What is covered by Support?
- Questions on how to use the template / theme
- Questions on the installation process
- Problems with the theme
- Configuration Problems
- Any Usage related problems
What is not covered ?
- No Support is given for third party plugins.
If you run into problems with third party plugins, such as buddy press, please ask their support.
We can not do any customizations of the theme for free. For customizations, you can check out studio.envato.com. They are very competent and reliable.
- Problems that occur by not reading any of the documentational resources available ;-)
Each theme comes with an extensive written documentation. The documentation is included in the “All Files” package you can download from your ThemeForest Download page. You can also access the documentation for every theme online in our knowledgebase. Before asking any questions, save some of your precious time and take a look at it. You will be amazed, how simple the tasks are designed to work for you.
Have Questions Before You Buy?
You can ask all pre-sale questions in the comments on ThemeForest – we will normally asnwer within 24 hours.